Bidding at Auction
Explore the essential steps and requirements for participating in Ishin Altare’s auctions, including how to place bids, view results, and understand auction-specific terms.
What do I need to participate in an auction?
Ishin Altare requires bidders to create an account to ensure a seamless bidding experience. With an account, you'll be able to easily register for any sale through our auction calendar, whether you plan to bid in person or online.
Follow our step-by-step account creation guide to assist you in this process. Our Client Care team is also available to answer any questions. You can contact them here.
Please note some auctions and lots require additional financial verification such as a bank reference. A member of our team will contact you if this is necessary.
Where can I see results of past auctions?
With an Ishin Altare online account, all of our auction results can be viewed in the Auction Results section of our website. You will be able to filter them by date, location and the type of auction.
If you are unable to locate a sale after looking through the website, please contact our Client Care team.
Can I cancel a bid ?
Bids are considered binding and cannot be withdrawn once they are submitted.
What are the available methods to place bids?
Currently, bidding is available exclusively online.
Can organizations place bids at Ishin Altare?
Yes, organizations can register to bid, provided they meet the necessary requirements.
Buying
Learn about the various ways you can purchase items at Ishin Altare, from live auctions to fixed-price sales, and get clarity on post-purchase processes, payment options, and buyer terms.
How can I purchase items from Ishin Altare?
Items can be acquired via online auctions or through the "Buy Now" section.
What should I do after winning a bid?
The next step is to pay your invoice, which includes the item cost, buyer’s premium (if exists), and shipping details.
How do I make a fixed-price purchase?
Fixed-price purchases can be made directly by adding items to your cart and completing checkout.
What does "Buy Now" mean?
The "Buy Now" section offers curated items at fixed prices for immediate purchase.
Is it possible to cancel or return a fixed-price purchase?
Cancellations within 24 hours are free; after 24 hours, a deduction fee applies, provided the item hasn’t shipped.
Payments
Find detailed information about payment methods, taxes, and procedures for completing transactions for your Ishin Altare purchases.
What payment methods are accepted?
Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, and American Express.
What if my purchase exceeds the credit card limit?
For high-value purchases, payments can be made through bank transfers or alternative methods listed on your invoice.
What taxes will I pay on my purchase?
Tax obligations depend on the item’s location and your delivery address, with details provided during checkout.
Account Management
Understand how to manage your Ishin Altare account, including setting it up, accessing transaction details, and handling personal information.
How do I set up a buyer account?
You can register on the Ishin Altare website by submitting the necessary personal and financial details.
Will purchase details be available in my account?
Yes, information about your transactions will be accessible in your account.
Can I request to delete my personal information?
Ishin Altare allows users to request the deletion of their data, subject to applicable laws.
Shipping
Get guidance on arranging shipping or collection of your items, using your own carrier, or understanding shipping policies for different types of purchases.
Can I arrange my own carrier or collect purchases in person?
Yes, you may arrange your own logistics or collect items in person by scheduling an appointment.
How long will it take for my order to arrive?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Do you ship internationally, and are there any additional shipping costs?
We are working on shipping all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
What are the shipping options?
Currently, we only offer standard shipping. The availability and delivery time depend on your location. Shipping costs will be calculated at checkout. For international orders, shipping options and fees may vary based on the destination.
Products & Conditions
Understand the quality, authenticity, and condition of the products available at Ishin Altare, including details about their representation and maintenance standards.
Are the images on your site real or AI-generated?
The images on our website may include both real and AI-generated visuals. AI-generated images are explicitly labeled to ensure transparency.
How can I make sure that the products are solid and clean?
Every product listed on Ishin Altare undergoes a rigorous inspection process to ensure it meets high-quality standards. Detailed condition reports are also provided for your assurance.
Can I request additional details or images about a product?
Yes, you can contact our customer support team to request more information or additional images of any product before purchase.
What guarantees do you offer about product authenticity?
Ishin Altare provides a certificate of authenticity or provenance documentation for items when applicable, ensuring every product's credibility.
Are the costumes or accessories functional or decorative?
Each product description specifies whether the item is purely decorative or functional, ensuring clarity about its intended use.